Pacific North West
Feces/Urine Cleanup

"Bio-one NW helped me greatly during a period of hospitalization. Sean and his team were thorough in their questions, and explanations, and that thoroughness and attention to detail carried over into the work that they did. I felt safe coming home knowing that I was going into a clean environment to recover. Thank you Bio-One NW Team!"

Yesterday, with the help of an organizer, I tackled the long-overdue project of cleaning my garage. When we discovered mouse/rat feces, we knew we couldn't simply haul things off to a regular dump but should contact a company that deals with hazardous waste. It took a bit of online searching and making several calls, but I finally reached Mike, the dispatcher. From the get-go, I was impressed with how responsive he was to my concerns. He told me he thought a couple of his people could be at my place in a couple of hours but would check and get back to me. It was already past noon when I called, and I was anxious about getting everything resolved that day. Mike got back to me to let me know that he was able to squeeze me in, and shortly before 3:00 Jason and Travis showed up. They packed up the truck with the first load; Jason took off for the hazardous waste dump and Travis - or, as I dubbed him for his amazing strength, Paul Bunyan of the PNW - stayed and packed things up and hauled them to the curb. When I tried to help by carrying things as well, Travis would take the items from me and tell me it was his job and that I should just relax. I persisted, saying that I wanted to do what I could. When Jason set off with the third and final truckload, Travis started in on a thorough cleaning of my garage. Jason later joined him, and they swept and vacuumed from top to bottom before spraying with two different chemicals, the same chemicals used for remediation in instances of deaths and suicides. I was a bit shocked when I heard that, since I hadn't really looked closely at Bio-One NW's website and seen what sorts of situations they deal with. Nevertheless, knowing that the same chemicals were used for such situations provided me with a sense of security. After spraying, Jason closed up the garage. 30 minutes later I opened it so that it could air out, and a further 30 minutes later, I brought stuff back inside the garage. Done! My feelings about Bio-One NW are nothing but positive. They were responsive and empathetic, came to my "rescue" quickly, worked hard and did a thorough, professional job and throughout were very polite and very, very nice to me.

Hired them for a tragic unattended death cleanup on a commercial property. They were on time and professional did a great job! The area was so clean it was as if nothing happened. I shopped around for a company with reasonable rates not expecting to get A+ service, but I did with Bio One NW. Highly recommend.

I want to give a huge shout out to the Bio-One team for the amazing job they did for a family member’s basement. To give you an idea of the horrific state of the basement, let me say two words…. Hoarder and Rats. After getting Pest Control in to eradicate the rats, I called Bio-One to see what they could do to help. Sean was amazing at getting a team out to the house and reassuring me that they could take care of everything. Because of the magnitude of the items to be removed and the clean up afterwards, Sean sent out a team of four. These guys are incredible. I can’t say enough about Jason, Travis, Joe and Jaz. These guys worked hard, quickly and efficiently and even though this was really nasty, heavy, and hard work, I never saw anyone slacking. Everyone, from Sean in the office to the guys in the field (Jason, Travis, Joe and Jaz) were professional, kind and courteous. Just as Sean promised, they took care of everything, from getting rid of all the items from 60 years of hoarding, cleaning/vacuuming up EVERYTHING, and disinfecting the entire basement from top to bottom. I am so appreciative of all they did, and I would give them more than 5 stars if possible.

This company is a pleasure to work with in an unpleasant situation. From the first contact to the last, respectful and professional. If needed, will definitely contact them again. Thank you for all of your help.